RCJ Protection Agency ("RCJ," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have. It applies to our website, www.rcjprotectionagency.com, and to the security and patrol services we provide throughout Southern California.
By using our website or our services, you agree to the practices described in this policy.
Information We Collect
Information you provide to us
We collect information you give us directly, such as when you request a quote, contact us, register a property or vehicle, or hire us for services. This may include:
- Your name, phone number, and email address
- Property, community, or business name and service address
- Details about the security services you are requesting
- Vehicle information you register or add to a safe list
- Billing and payment information for contracted services
- Any other information you choose to include in messages to us
Information collected automatically
When you visit our website, we and our analytics providers may automatically collect limited technical information, such as your device type, browser, general location (city or region), pages viewed, and the date and time of your visit. This is collected through cookies and similar technologies, as described below.
Information collected through our security services
In the course of providing patrol, response, and monitoring services, we may create and maintain records such as patrol logs, incident and activity reports, visitor and gate logs, and footage from vehicle, body-worn, or fixed security cameras. These records are used to document our work, support client reporting, and assist in the protection of people and property.
How We Use Your Information
We use the information we collect to:
- Respond to your questions, quote requests, and service inquiries
- Provide, schedule, and manage the security services you request
- Communicate with you about your account, patrols, and incidents
- Process payments and maintain business and service records
- Operate, maintain, and improve our website and services
- Protect the safety and security of people, property, and our team
- Comply with legal obligations and enforce our agreements
Cookies and Analytics
Our website uses essential cookies so the site functions properly, and optional analytics cookies that help us understand how visitors use our site. You can accept or decline optional cookies through the cookie banner shown when you visit, and you can change your browser settings at any time to block or delete cookies. Declining optional cookies will not affect your ability to use the core features of our website.
How We Share Your Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers. With trusted vendors who perform services on our behalf, such as website hosting, payment processing, dispatch, and communications — bound by confidentiality obligations.
- Clients and property managers. Where relevant to the services we perform, such as sharing patrol logs, incident reports, or footage with the client who contracted our services.
- Legal and safety reasons. With law enforcement or other parties when required by law, subpoena, or court order, or when necessary to protect the safety of people or property, investigate an incident, or defend our legal rights.
- Business transfers. In connection with a merger, acquisition, or sale of assets, in which case we will take reasonable steps to protect your information.
Data Retention
We keep personal information for as long as needed to provide our services, maintain business records, resolve disputes, and comply with our legal obligations. Retention periods for security records, such as incident reports and camera footage, may be set by our client agreements and applicable law. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information:
- Right to know what personal information we collect, use, and disclose about you
- Right to delete the personal information we have collected from you, subject to certain exceptions
- Right to correct inaccurate personal information we maintain about you
- Right to opt out of the sale or sharing of your personal information — note that we do not sell or share your personal information
- Right to limit the use of sensitive personal information
- Right to non-discrimination for exercising any of your privacy rights
To exercise any of these rights, contact us using the details below. We will verify your request before responding, and we will not discriminate against you for making a request. You may also authorize an agent to make a request on your behalf.
Security Cameras and Recorded Footage
As a security provider, we may operate vehicle-mounted, body-worn, and fixed cameras in the areas we patrol and protect. Recording is conducted to document activity, support incident reporting, and help protect people and property. Footage is handled in accordance with applicable law and our client agreements, and is shared only as described in this policy.
Third-Party Links
Our website may contain links to other websites we do not control. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
RCJ Protection Agency
Phone: (818) 835-4077
Email: info@rcjprotectionagency.com
California PPO License #121864
Serving Southern California
This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You may wish to have it reviewed by a licensed attorney to confirm it meets your specific legal obligations.